At Sugar Creek Gardens, we strive to grow high quality, healthy plants that are true to name. Your success is our success. Follow the care instructions for your plants and they should thrive.
HARDY TREE AND SHRUB GUARANTEE
We guarantee our hardy shrubs and trees for full replacement 60 days from time of purchase. A replacement plant will be given. After 60 days we will extend our guarantee for 4 months for 1/2 the original price. If a replacement plant of identical price and/or similar size is not in stock, the purchaser will be issued a credit. No cash refunds or credit card adjustments will be issued on perished plants. Receipts, along with dead plant or photo must be presented for merchandise credit due to loss of plants.
OTHER PLANTS GUARANTEE
Sugar Creek does not guarantee perennials, vines, roses, ornamental grasses, ferns and houseplants, annuals, herbs and vegetables. If you are having trouble with any of these plants, please call us immediately. Usually we can figure out the problem and get your plant to thrive.
TREES, SHRUBS AND ROSES PLANT RETURN POLICY
- Trees, shrubs and roses may be returned within 7 days of purchase if they have not been removed from their original container.
- Receipts must be presented with merchandise.
- Plants should be healthy and not damaged.
PERENNIALS, VINES, ANNUALS, TROPICALS, FERNS, HOUSEPLANTS, SEASONAL PLANTS
- We do not accept returns of perennials, vines, annuals, tropicals, ferns, houseplants, and seasonal plants.
- All sales are final.
MERCHANDISE (NOT PLANTS) RETURN POLICY
- Returns accepted within 7 days of purchase.
- All merchandise must be in their original packing and in salable condition for a credit or refund to be issued.
- No damaged merchandise will be accepted.
- No credit or refund will be issued for Holiday Merchandise after the Holiday date.
- Clearance items are Final Sale. Items are not returnable or refundable.
- Coupons are non-refundable.
MANNER OF REFUND
Returns will be refunded in the following manner:
- Credit card adjustment or refund will be issued for trees, shrubs and roses returned within 7 days of purchase.
- Perished qualifying hardy guaranteed plant returns will be issued a merchandise credit only. No cash refunds or credit card adjustments will be issued on perished plants.
- Credit card adjustment or refund will be issued for qualifying merchandise returned with receipt and the returned product.
- Cash refunds over $50 will only be refunded by check.